Return and Shipping Policy
At "Joshplace ", we strive to provide a seamless shopping experience for our valued customers. Please read our Return and Shipping Policy carefully to understand your rights and responsibilities.
Shipping Policy
Order Processing
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Orders are processed within 1-3 business days after payment is confirmed.
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You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Options and Delivery Times
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We offer multiple shipping options to meet your needs:
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Standard Shipping: Estimated delivery within 5-10 business days.
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Express Shipping: Estimated delivery within 2-5 business days.
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Delivery times may vary depending on your location and chosen shipping method.
Shipping Fees
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Shipping fees are calculated at checkout based on the shipping method and destination.
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Free shipping is available for orders above $100.
International Shipping
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We ship internationally to selected countries. International shipping fees and delivery times will vary.
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Customers are responsible for any customs duties or taxes incurred.
Lost or Damaged Shipments
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If your shipment is delayed, lost, or arrives damaged, please contact us immediately at [insert contact email]. We will work with the carrier to resolve the issue promptly.
Return Policy
Eligibility for Returns
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Items must be returned within 30 days of delivery.
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Returned items must be in new, unused condition with all original tags and packaging.
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Personalized or custom-made items are non-refundable.
Return Process
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Contact us at [insert contact email] to request a return authorization.
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Pack the item securely in its original packaging and include the receipt or proof of purchase.
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Ship the item to the address provided in the return authorization email.
Refunds
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Refunds will be issued to the original payment method once the returned item is received and inspected.
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Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).
Exchanges
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Exchanges are processed as a return and a new purchase. Please return the unwanted item and place a new order for the desired item.
Contact Us
For any questions or concerns regarding our Return and Shipping Policy, please contact us at:
Email: ehsyosh@gmail.com
Phone: 972545641327
Thank you for shopping with us!
Joshplace